VANTAGEPOINT SUPPORTHOW CAN WE HELP?
Help with your Companion, your account and the supporter beta.
COMPANION HELPSomething not quite right?
Tell us what happened and we’ll help you work through it. For a quest or navigation issue, include the quest name and current step.
What should I include?
Your Companion version, what you expected and what happened. A screenshot can help.
For a diagnostic report, open Settings → Connection & setup → Export diagnostics in Companion. Save the report and attach it to your message.
Reports save locally. Nothing is sent automatically.
For an inventory sync issue
- Choose Start inventory capture in Connection & setup.
- Keep Companion open, return to character select and enter the same character again.
- Choose Export diagnostics and attach the saved report.
Capture stops automatically after up to three minutes. You do not need to spend or discard any items.
Everything in one place.
Manage your profile, Discord connection, preferences and membership from your account.
Looking for an app update?
See the latest release notes →
QUICK ANSWERSTracking and helpers
What does Tracking or Synced · Tracking mean?
The game connection and required tracking checks are healthy. Feature information can still arrive separately: boss reports refresh when you open the in-game Field Bosses list, and merchant stock arrives as you browse shop tabs.
What if it says Not connected or Game data delayed?
Keep Companion open and enter the game. Open the tracking-status details or Settings → Connection & setup to see the check that needs attention. Follow a specific reconnect instruction if one is shown.
Why did a helper disappear in a game menu?
Companion can hide ordinary widgets and show the matching helper in supported menus, including Skills and Daevanion. Check your enabled widgets in Appearance & layout and the rules in Visibility & shortcuts. Your assigned overlay shortcut is shown there; it can be changed or disabled.
Where do I update Companion?
Use the VantagePoint launcher or open Settings → Updates & changelog in Companion. During play, installation waits for the requested restart rather than closing the app without your action.
Current release notes →Policies
Our terms, privacy information and membership policies are here when you need them.